Shipping & Returns
Shipping
For your protection, pippasmallshop.com purchases may be delivered only to the billing address of your credit or debit card, and must be received by someone at the billing address. Purchases may not be shipped to P.O. boxes.
To ensure the security of your delivery, we do not provide tracking numbers, but maintain tracking numbers for each delivery. If you have delivery specific questions, please email eshop@pippasmallshop.com.
Pippa Small cannot be responsible for unanticipated delays and apologise for any inconvenience that may be caused.
Gift Wrap
Products purchased from pippasmallshop.com arrive suitable for gift giving. Products are tissue wrapped and enclosed in a signature Pippa Small box that is ribbon tied. Pippa Small gift bags are also enclosed with each package.
Repairs
Pippa Small does offer a repair service. If you have a repair question, please email eshop@pippasmallshop.com with a detailed repair request, description of item(s) purchased, and your full contact details including name, address, email and telephone number.
Repairs for item(s) purchased on pippasmallshop.com will be charged a repair fee depending on the amount of repair work required. Each repair will be assessed by the individual designer of the piece(s). Please note that some repairs may require full remaking of the piece. You will be responsible for all delivery costs to and from our repair facility.
Returns Policy
Pippa Small strives to satisfy every customer.
If you are not entirely satisfied with your order, you are entitled to return ordered items, except earrings or customised pieces, within 14 days following the date of delivery and receive a full refund. Unfortunately, we are unable to accept earring returns for hygiene reasons.
There may be additional charges incurred by ordering online which Pippa Small cannot refund. These non-refundable charges include: sales tax or duties payable on orders outside of the EU, and any additional insurance to cover return shipping. To return an item, please contact us at eshop@pippasmallshop.com and we will go through the straightforward returns process with you.
When emailing for a return, please clearly state your: order number, reason for return, and full contact information including name, address, and daytime and evening telephone number. Once we receive your email, we will give you a Returns Code (RC) which must be clearly marked on the external packaging. Please pack the item(s) carefully in the original packaging.
Pippa Small's returns policy does not affect your statutory rights.